Help center

  • Platform registration

  • Platform account

  • Platform collection

  • Platform withdrawal

Frequently Asked Questions

  • Q:

    How many iPayLinks accounts can I register for?

    A:

    One real-name authentication information can only register one iPayLinks account.

  • Q:

    What materials do I need to prepare for KYC certification in the background of iPayLinks?

    A:

    For enterprise information registration, you need to provide business license, legal person certificate materials, shareholder certificate materials;
    For personal information registration, you need to provide personal identification materials.

  • Q:

    Can I register more than one iPayLinks account with the same phone number or email address?

    A:

    Currently, only one iPayLinks account can be registered with the same mobile phone number or email address. The mobile phone number and email address cannot be used repeatedly.

  • Q:

    Will iPayLinks share my registration information with third parties?

    A:

    iPayLinks will not share data with any third party without my permission and we will fully protect the security of your money.

  • Q:

    I have filled in my personal information on the platform. How is the security guaranteed?

    A:

    iPayLinks will securely encrypt the information uploaded by users to ensure the security of the information.

  • Q:

    What if I cant receive a verification code when I register?

    A:

    If you use email to register: 1, Please check your email in the background to see if the email has entered the spam; 2. Please check whether the shielding function is enabled; 3. Make sure your email address is correct. If the email address is correct, please resend it. If you still do not receive the email, we suggest that you change your email address to register;
    If you use mobile phone to register: 1. Please confirm whether your mobile phone number has been blocked by a third-party application; 2. Please confirm whether your mobile phone is in normal condition; 3. Please confirm whether your mobile phone number has been shielded by the operator (China Mobile, China Unicom, China Telecom). If it has been shielded, we suggest you change your mobile phone number to apply;

  • Q:

    Can I use one IPayLinks registered account to generate multiple collection accounts?

    A:

    Currently, the iPayLinks account supports the creation of multiple receivable accounts, with a maximum number of 100 receivable accounts.

  • Q:

    Why do you need to do KYC certification to register an iPayLinks account?

    A:

    According to the regulations of the Peoples Bank of China, in order to ensure the security of transactions, people involved in online fund business must go through real name authentication. This is also to ensure that the account is used by the person and not registered by others using the information falsely. The real-name relationship of the account guarantees the legality of the electronic contract and protects the legitimate rights and interests of the merchants.

  • Q:

    How long will it take to review after I submit KYC certification?

    A:

    If your KYC material is submitted before 17:00 on A business day, iPayLinks will complete your KYC material review on the same day; If you submit KYC materials after 17:00 on a business day, the materials will be reviewed and processed on the next business day.

  • Q:

    Are there any regional restrictions for registering iPayLinks?

    A:

    At present, iPayLinks only supports the registration of individuals or enterprises in mainland China or Hong Kong.

  • Q:

    Why do you use store bindings in the background of the iPayLinks user?

    A:

    According to the regulatory policies of the Chinese mainland, every RMB settlement to the Chinese mainland shall be legal and compliant. After you complete the store binding, the store order details you have bound will be used to prove the source of your funds in the account to meet the regulatory policy of payment to mainland China.

  • Q:

    When adding a store in the background of iPayLinks, what name of store shall I fill in?

    A:

    The store name should be filled in strictly according to the store ID name of eBay /Amazon. It cannot be named casually.

  • Q:

    How do I apply for a collection account?

    A:

    Application path: Global Collection -- Create A New Global Collection Account, enter the page and fill in the relevant information.

  • Q:

    How to solve the problem of failed authorization verification after added a store in Amazon?

    A:

    Please check whether your store contains the following four problems:
    (1) Whether the site you choose on our platform does not correspond to the site you authorize on Amazon backstage;
    (2) Copy and paste the secret key there is a space, it is recommended to manually input once;
    (3) Is your Amazon store in normal condition? If you have triggered Amazons KYC review in the past, you need to call Amazon customer service again to change the store status;
    (4) If the new store has not been reviewed by Amazon, the authorization will also be unsuccessful;

  • Q:

    When adding the eBay store, the iPayLinks page shows that the authorization verification failed. How to solve this problem?

    A:

    Please check whether your store contains the following four problems:
    (1) Whether the page is blocked, so that the backstage login page of eBay does not jump successfully;
    (2) Please check whether the status of eBay stores is normal;
    (3) The eBay page is limited by the network problem of the eBay system and cannot be authorized normally;
    (4) After authorization on the eBay page, do you return to the iPayLinks store to add the page and click Submit?

  • Q:

    Is it possible to authorize in the payment background of iPayLinks without adding a store?

    A:

    The purpose of binding stores is to ensure that the funds received in the account come from the order flow of eBay /Amazon stores. If you do not bind the store for authorization, the funds can only be paid to the bank account in foreign currency, and RMB cannot be settled into the country.

  • Q:

    The store of Amazon has opened in many sites. How should I set up a collection account?

    A:

    If a store corresponds to multiple national sites and supports the collection of the same currency, you can apply for a collection account and distribute it in the Amazon background. For example, the countries of the North American site can support unified collection in US dollars, so the same US dollar collection account can be allocated to the Canadian site, Mexico site and the US site for collection. The countries of the European site can support the unified collection of euros, and the same euro collection account can be allocated to the German station, the French station, the Italian station, the Spanish station.

  • Q:

    What is the site developer ID when the Amazon store is added in the iPayLinks checkout background?

    A:

    The developer IDs are as follows:
    Amazon North America: 528138838583
    Amazon Europe: 432872584268
    Amazon Japan: 261306412106
    Amazon UK: 432872584268
    Amazon Australia: 261306412106
    Amazon UAE: 397342544935

  • Q:

    I am a personal seller on the Amazon platform without the MWS authorization code. So for me, how to operate binding on iPayLinks?

    A:

    Individual sellers of Amazon do not have MWS (store authorization code). They should first be upgraded to professional sellers and then add operational stores. (Professional sellers charge $40 per month.)

  • Q:

    Is the receiving account generated by the background of iPayLinks a personal account or an enterprise account? Will it affect the collection?

    A:

    There is no distinction between individual and business accounts generated by iPayLinks; It does not affect binding to Amazon/eBay for collection.

  • Q:

    Can iPayLinks provide the corresponding slip after the funds are entered into the account?

    A:

    Since the access of cooperation channels is mainly the online connection of the system, and different cooperation channels are different, it is impossible to guarantee that all accounts entered can have corresponding acquiring/acquiring slips. It is suggested to check the entry flow in the payment background of iPayLinks first.

  • Q:

    When the payment account of Amazon Europe is changed by iPayLinks, KYC is triggered. What documents are needed to appeal?

    A:

    Company business license scanning, first contacts, and the beneficiary ID, the primary contact and beneficiaries toward personal bills, bank statements, authorization letter, the company daily bills (this process will be required for Amazon to arrange personnel to give guidance, information and materials and answer the question, can consult the Amazons official personnel)

  • Q:

    When we bind the collection account in the background of Paypal, the bank we choose on the page of Paypal does not have our cooperation channel, so what should we do?

    A:

    Click the search box on the Paypal page, and the page will prompt Enter your bank account details and provide an entry (if you cant see the entry, you can log out and login again for several more times). Click to enter the page, then fill in the account details in the payment background of iPayLinks.

  • Q:

    How to fill in the name of the account holder when the account is bound in the background of Amazon?

    A:

    Fill in the personal name or company name used in the Amazon store registration, except for the Japanese website. We need to fill in the Japanese half corner account name provided by us.

  • Q:

    What is the reason for the payment limitation on eBay?

    A:

    In this case, there is a certain risk in the eBay store, which will trigger the restriction of the internal rules of eBay, which is mainly targeted at the eBay store. It is recommended to contact eBay customer service for verification.

  • Q:

    What is the reason for the refund of the US dollar collection account from PayPal/Amazon to iPayLinks?

    A:

    Check whether the collection account has been activated and can be used normally, and check whether the account type has been filled in wrongly during binding. If the account has been activated successfully, you can restart the payment.

  • Q:

    Can the US checking account of iPaylLinks accept payment outside Amazon and eBay platforms?

    A:

    No. The range of income and expenditure of the receiving account is strictly controlled. If the account is bound to an eBay store, only the money of eBay can be collected. Funds for other purposes (such as personal transfer of a sum of US dollars into the account) may violate the anti-money laundering principles of domestic and foreign banking institutions and thus be subject to control, which may lead to the situation that the money cannot be received.

  • Q:

    Will the anti-theft account mechanism be triggered when I change the collection account of iPayLinks in the Amazon background?

    A:

    This is an audit mechanism of Amazon. At present, the probability of the anti-theft number mechanism triggered by the change of the collection account of the American site is very low. The relevant prevention and avoidance of triggering the audit mechanism shall be subject to the rules and regulations of Amazon.

  • Q:

    Why was the account forcibly removed after the collection account was added in the background of Amazon?

    A:

    There may be several reasons for Amazon to forcibly remove the collection account:
    (1) No prior report was made with Amazon when adding the collection account;
    (2) Caused by adding a collection account when approaching Amazon payment days;
    (3) The operation of Amazon stores is caused by risks, such as the sale of imitation products and the high complaint rate of the store;

  • Q:

    What should be done if the payment account of iPayLinks is changed in the Amazon background and the account verification is triggered?

    A:

    You need to download the account certification letter by yourself in the payment collection background of iPayLinks, then click on the verification page in the background of Amazon store, and select Bank Certification Document to upload. Note: The Account Name on the Account Details page must be the same as the companys English name used when registering with Amazon.

  • Q:

    What is the rate for RMB disbursement?

    A:

    iPayLinks disbursement in RMB is based on the spot exchange buying rate of Bank of China.

  • Q:

    What is the time limit for payment from the original currency of iPayLinks to the account?

    A:

    Payment in original currency will arrive at time T+1. If withdrawal is made on Saturday/Sunday Beijing time or public holiday in the US, payment will be deferred to the next business day.

  • Q:

    What is the usage time, time limit and limit of currency exchange on the platform page?

    A:

    The function of currency exchange can be used from 8 o clock to 18 o clock on weekdays. It is expected to be completed within one hour after the application for currency exchange is initiated. Ten dollars minimum.

  • Q:

    I paid RMB to the second-class bank card, but it didnt arrive. Whats the reason?

    A:

    You can try to contact the opening bank first and ask for an increase in the bank card limit. If the limit cannot be increased, you need to re-bind the withdrawal card. It is suggested to use the first type of card.

  • Q:

    How much shall I pay for a foreign currency account?

    A:

    There are three stages of fees for international remittance via SWIFT: disbursement fee (remitter fee), intermediate bank fee (intermediate remitting bank fee), and entry fee (receiver fee).

  • Q:

    How long does it take to pay RMB from the platform to the domestic bank?

    A:

    RMB withdrawal will arrive on the same day 7*24H, except for bank system maintenance/exception.

  • Q:

    Do you support VAT tax and how to operate it?

    A:

    Support, operation path: Payment ------VAT tax.

  • Q:

    What is the order amount?

    A:

    The bound store order flow will be updated to the iPayLinks platform in real time, and the corresponding order amount will be deducted when the RMB is transferred to China.

  • Q:

    Do you support cash withdrawal to the public account?

    A:

    Yes.

  • Q:

    Do you support mutual transfer between accounts on the iPayLinks platform?

    A:

    Yes.